Sock Shop

(03) 9642 2004

At the Sock Shop
you will be surprised
by our ever changing
range of quality products

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Terms and Conditions

This website is owned and operated by McNamara Nominees Pty Ltd (ACN 161 672 537, ABN 86 697 751 918) trading as the Sock Shop. The following Terms and Conditions govern your access, purchase of products and use of all content and functionalities available on the Sock Shop website www.sockshop.melbourne

By using the site you agree to accept and consent to these Terms and Conditions. Please note the Sock Shop reserves the right to modify, alter or update these Terms and Conditions at any time without notice.

Your account
You must provide user profile information that is accurate and current when registering. It is your responsibility to keep your user profile information confidential. You have the right to delete your personal information at any time. Any previously posted or shared content will remain the property of Socks ‘n Props when your user information is deleted. If you wish to delete your account, please email cathy@socksnprops.com.au. Socks ‘n Props can at any time delete or block your user information and/or account for any reason, with or without prior notice or explanation and without liability.

Payment method

Purchases may be paid for using a debit credit card. We accept Visa, Mastercard, Paypal and all transactions on this site are billed in Australian Dollars (AUD).

Prices & Descriptions
At the time of publishing, our prices and descriptions are as accurate as possible. However, there may be a subtle colour variation between the website image and the actual product. This could be due to computer screens, individual computer settings, dye lots and even some patterns.

In addition, our prices may require an adjustment due to unforeseen circumstances but we will attempt to minimize this impact to you whenever possible.

Availability
All orders are subject to availability. We try to keep stocks accurately listed on our site, but on occasion it may be necessary to contact a customer if an issue arises. Items in your shopping basket/cart are not reserved and may be purchased by other customers until you reach the check out page.

Delivery of Products
The Sock Shop delivers worldwide using Australia Post and the postal service of the customers’ country. The delivery fees will depend on the country and region. The Sock Shop will not be held responsible for any additional taxes incurred by your country. Please check your local customs procedures regarding taxes.

We will endeavor to deliver to you as quickly and efficiently as possible but we will not be held responsible for delays due to unforeseen circumstances which are out of our control. Please refer to our shipping page for information on shipping charges and delivery times.

Returns and Exchanges

We want you to be happy with your purchase so if you are not completely satisfied you may return or exchange your purchase for another item or a refund within 14 days of receiving your order. All items must be returned unused, with all the original tags intact. Exchanges will be honoured any time within 14 days of receipt of your purchase provided we have the item in stock. To return a purchase simply post the items back to us along with your return forms.

Delivery charges for exchanges and returns are your responsibility. We will cover costs for return postage in the unlikely event you receive an incorrect or faulty item.

Our postal address for returns is Sock Shop PO Box 334, Torquay, Victoria, Australia 3228

Disclaimer

We will not be responsible for any errors contained on our website as it is for general guidance only. We reserve the right to make changes to the website without notice. We are not responsible for the content of any third party site which links to us. Any customer reviews and comments submitted to the site are subject to full review and we reserve the right not to publish comments deemed to be unsuitable or likely to cause offence.

Copyright
All web site images, designs, etc are the property of Socks ‘n Props and cannot be used, copied or reproduced without the written permissions of the Sock Shop. All cases of copyright infringement will be heard in Australia bound by Australian law.

SHIPPING AND RETURNS
The Sock Shop offers free standard delivery within Australia for orders over $30!

Delivery Within Australia
We use Australia Post for your deliveries, so please allow up to 7 working days for your order to arrive. A standard rate of $6.80 is payable on all orders less than $30.
If you wish to use Express Post, the cost is $10.55 per order but your delivery will be quicker, usually within 4 working days. A signature will be required for express orders.

International delivery
There is a flat rate of $20 for international orders. We send them via Air Mail Express, which means your order should arrive within 7-14 working days for most locations.
Please note you are responsible for any local import duties that may be payable on receipt of your parcel. Check with your local customs office for more information.
All prices on our site are in Australian Dollars and inclusive of Goods & Services Tax (GST)

RETURNS
We want you to be happy with your purchase so if you are not completely satisfied you may return or exchange your purchase for another item or a refund within 14 days of receiving your order. All items must be returned unused, with all the original tags intact. Exchanges will be honoured any time within 14 days of receipt of your purchase provided
we have the item in stock. Unfortunately, for obvious health reasons, we cannot accept lingerie returns where the packaging has been opened and the product has been worn.

To return a purchase simply post the items back to us along with your return forms.

Delivery charges for exchanges and returns are your responsibility. We will only cover costs for return postage in the unlikely event you receive an incorrect or faulty item.
All returns can be sent to:
  • Sock Shop
  • PO Box 334,
  • Torquay, VIC 3228
  • Australia

QUESTIONS?

Please contact us at orders@sockshop.melbourne if you have any further questions.

PRIVACY POLICY
This policy applies to information collected online by the Sock Shop website.

What information is collected and why?

At the Sock Shop we respect your privacy and we are committed to protecting it. We only collect information from you when you specifically and knowingly provide such information. Any information we collect is used to assist us to provide a better service to our customers. This may include collecting your information for marketing purposes such as newsletters and promotional activities. However you will have the option to opt in or out of these activities.

We do not share information we have about you less we are required to do so by law.

How we protect information?
The Sock Shop provides an encrypted system protecting your information. No information stored is expressly used for promotion unless permission is granted. All credit card information is input on a 3rd party external payment gateway provided by the bank. No credit card details are stored on the website.

Credit card payments
Buying online with the Sock Shop is safe and secure. We use PayPal to provide PayPal ecommerce platform.

You are also able to make payments directly into our nominated bank account. Details are:

Bank: Commonwealth
BSB: 063 860
Account number: 10243617


If you do not wish to use online banking, you can visit us in our Victorian stores at:
  • Shop 7, 501 Toorak Road, Toorak, 3142, Ph: 03 9826 1144 or
  • Southern Cross Station Shop LG-SS-02, 99 Spencer Street, Docklands, Ph: 03 9642 2004.

Cookies

The Sock Shop uses cookies to enhance the user experience and in no way stores, collects or uses cookie information for the purpose of research or sales promotion.

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Quick Contact

phone (03) 9642 2004 (03) 9826 1144

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